FAQs

We continually update our Frequently Asked Questions page to help you find the answer to your questions. If you are unable to find the answer to your question, please Contact Us.


Choosing Your Lay-Z-Spa:

Setting up Your Lay-Z-Spa:

 

Maintaining your Lay-Z-Spa:

 

Electricity & Safety with Your Lay-Z-Spa:

 

Chemicals & Your Lay-Z-Spa:

 

The Weather & Your Lay-Z-Spa:

 


Choosing your Lay-Z-Spa

What are the differences between the Lay-Z-Spa models?

Click to view our useful comparison table of all the Lay-Z-Spa models and their features, including the new light-up Paris, Hawaii Hydrojet Pro and Palm Springs Hydrojet.

Back To Top


Which is the strongest Lay-Z-Spa?

This depends on your requirements. All our Lay-Z-Spa models have their plus sides and all of the spas are incredibly durable. We tend to recommend the Vegas and the Paris for those with a cat, if you are concerned about a puncture, although we've never heard of this happening - see Can cats puncture the Lay-Z-Spa?.

Back To Top


Setting up Your Lay-Z-Spa:

How easy is the Lay-Z-Spa to set up?

Very easy!

Lay-Z-Spa hot tubs are inflated by using either the air blower on the pump (Airjet models) or using the supplied electric air pump (Palm Springs Hydrojet). Please refer to your instruction manual for specific set up information. This takes anything from around 5-15 minutes to set-up.

From there all you need to do is fill the Lay-Z-Spa with fresh water, give it a commissioning shock dose of chlorine and wait for it to heat up! It is fine to fill the hot tub with warm water from the beginning if you wish.

You can also check out our useful Set up Videos here

Read our Ten Top Tips for Setting Up >

Back To Top


Where is the best place to set up my Lay-Z-Spa?

A smooth, flat, even surface that is capable of uniformly supporting the entire filled weight of your Lay-Z-Spa plus the weight of the users.

You need to consider having a power supply that is close enough for the cable to reach (approx. length of the cable is 7m) but also far enough away so that water cannot splash into the socket.

Also consider your surroundings: Placing your Lay-Z-Spa near a wind break such as a fence will help to reduce wind exposure, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where your will drain the water when required.

Positioning your Lay-Z-Spa on an uneven surface can cause unequal pressure on one or other side of the hot tub which will increase the likelihood of your liner failing.

Back To Top


Can I use my Lay-Z-Spa indoors and outdoors?

Lay-Z-Spas are suitable for use both outdoors and indoors. Whilst most of our customers set them up in their gardens either on a hard surface such as a patio or on their grass, a number of customers also set them up in a summer house, shed or garage. For use indoors, you should take particular time and care to consider factors such as drainage and ventilation. .

For example, if there was a problem would water be able to drain freely without causing damage? The Lay-Z-Spa is likely to increase the humidity of any confined space it is placed within, how would this affect the chosen area? Have you fully considered the ventilation? Is the floor suitable to withstand the weight of the hot tub when full? Is the floor a level non slip surface? Does the electrical supply have an RCD? Lay-Z-Spa does not take any responsibility or accept any liability for the use of the Lay-Z-Spa in an indoor area, summerhouse or garage.

Back To Top


How hard should I inflate my Lay-Z-Spa?

It is important to consider that when you fill your Lay-Z-Spa with water you are going to increase the pressure on its surround, so it is very important not to over inflate.

Also when the water heats up and/or the sun shines, the air inside the inflatable hot tub may expand further. Ideally the best way is to ensure that the correct level of inflation is reached with your Lay-Z-Spa is to inflate, then fill, and heat. Once the spa reaches full temperature around the middle or warmer time of the day, do a feel test of the sides, and if it feels and looks too firm simply let some air out.

Refer to the instructions or set up video for further advice on inflating your Lay-Z-Spa.

The Monaco Lay-Z-Spa comes with a pressure gauge and hand pump to ensure that you inflate the rigid walls to the correct pressure.

Back To Top


How long does it take to fill?

Your Lay-Z-Spa will usually take approximately 1- 2 hours to fill up to the recommended line (depending on your water pressure and Lay-Z-Spa model).

Back To Top


How long does it take for the water to heat up?

This can vary greatly depending on the temperature of fresh water that goes into the hot tub, the ambient air temperature and which Lay-Z-Spa model you have (the higher the capacity of water, the longer the hot tub will take to heat up).

The Lay-Z-Spa Pump heats the water via a circulating pump and heats up at approx. 1.5-2C/h (3-4F/h) per hour.

In England in the Summer, it can take on average 6 - 12 hours.

You can fill your hot tub up with warm water (not boiling water from the kettle though!) if you want to reduce the time that you have to wait to get up to your desired temperature. Ensuring that the spa is well insulated and that the lid is on will also greatly help!

Back To Top



Maintaining your Lay-Z-Spa:

Is it easy to maintain?

The Lay-Z-Spa range of inflatable hot tubs are very easy to maintain and are all supplied with an owner's manual with maintenance instructions to help you get the best from your purchase.

We also have a very useful Chemical & Water Maintenance Advice Guide, Set Up Videos and an Advice Blog.

Back To Top


How much will it cost to maintain and run an inflatable hot tub?

We estimate it can cost around *£7 - £10 a week to run based on feedback we have had from our customers (this however is ONLY an estimate and does not take into consideration specifics such as electricity supplier and increase in frequency of usage).

Our Lay-Z-Spas come with a top cover and an inflatable inner disc to provide additional insulation and we also have floor protectors, which can all reduce running costs of an inflatable spa.

As the Lay-Z-Spa heater is thermostatically regulated, the heater will only actually switch on to top up the temperature of the water to your desired temperature, once it falls a degree or two below this.

Therefore depending on the amount of use your spa gets, in our experience is better to leave the heater activated, all of the time, if used regularly - say 3 or more times per week. We would recommend setting the spa at a temperature of say 36 / 38 degrees C and then an hour or two before using, nudging it up to 40 degrees if desired

Read our article on 5 ways to reduce Lay-Z-Spa running costs for more tips! >

*Figures based Spa usage of 3 times a week for approx 25 mins with 20 mins of Lay-Z-Massage including a 5 min interval. Wind-block and cover utilised.

Back To Top


I have left my Lay-Z-Spa heater pump on for 3 days without touching it, why has it turned off?

The heater pump will remain activated for 72 hours from the last time that you activate the filter or heater function, before hibernating.

The pump has been specifically designed to do this to allow the Lay-Z-Spa to be left heating for extended period of time but not so long that the filter risks becoming clogged and damaging the pump: (Filter cartridges needs cleaning approximately every 3 days & regular chemical maintenance is also important).

Back To Top


Should I leave the filter pump running all the time?

We recommend leaving the heater function on all the time, as this maintains the heat of the water. If the heater is running, then the filter will be running as well, so you don't need to worry about running the filter separately.

Back To Top


Should I leave my heater on all the time?

As the Lay-Z-Spa heater is thermostatically regulated, the heater will only actually switch on to top up the temperature of the water to your desired temperature, once it falls 2 degrees Celsius below this.

Therefore depending on the frequency that you use your spa, in our experience is better to leave the heater activated, all of the time, if used regularly - say 3 or more times per week. We would recommend setting the spa at a temperature of say 36 / 38 degrees C and then an hour or two before using, nudging it up to 40 C if desired.

Please note that the heater pump will remain activated for 72 hours from the last time that you activate the filter or heater function, before hibernating.

Read our article on 5 ways to reduce Lay-Z-Spa running costs for more tips! >

Back To Top


I am going away for a few days, what should I do with the hot tub?

If it's only for a few days, the pump, filter and heater can be left running. If you will be away more than 72 hours the pump unit will switch itself off. The water needs to be continuously circulated so it would be advisable to arrange for someone to go in and reactivate it. Otherwise, we would advise that you drain and clean down your Lay-Z-Spa, and re fill it when you return.

Back To Top


Where can I buy accessories and spares?

You can purchase spare parts and accessories from the Official Bestway Spare Parts Supplier in the UK: Direct Aftersales. Click here to visit Direct Aftersales, Bestway spare parts and accessories website.

Back To Top


What if my hot tub gets a puncture?

Our hot tubs are manufactured from the toughest reinforced spa material you can find, however accidents do happen and with this in mind we always include a repair kit with your inflatable spa purchase. You can also buy spare covers and liners from Direct Aftersales.

Back To Top


How do I find and repair a leak in my Lay-Z-Spa?

Repairing or fixing a leak in your Lay-Z-Spa inflatable hot tub can be nice and simple, and we include a repair kit with your spa purchase. It is best to repair your Lay-Z-Spa as soon as you suspect a leak or puncture, to prevent it getting any worse.

First though you will need to find the leak. It may be obvious if you can hear the sound of air rushing out, or feel a faint puff of air. However, if you suspect you have a slow puncture and you're not sure where it is, the best method is to use washing up liquid and water to create bubbles where the leaking air is found. The easiest way to do this is to mix washing up liquid and water in a spray bottle and spray your Lay-Z-Spa until you identify the puncture by the bubbles forming in the soapy solution.

Once you have found your puncture, be sure to clean away any soapy residue, as well as dirt and any oil, which may stop the repair patch sticking as well as possible. It might be wise to mark the area so you can find it again.

Different repair patches will have different instructions. Bestway offer a large range of repair patches here, including underwater adhesive patches, and self-adhesive stick-on repair patches x 10. Follow the instructions with the repair kit carefully to ensure a long lasting fix.

Once the repair patch has been fixed to the spa, you can test it again with the soapy solution to check there is no air escaping. If there are no bubbles, then you have successfully repaired your spa puncture, and now it's time to relax and unwind in your Lay-Z-Spa again.

Back To Top


The dimensions of my Lay-Z-Spa are not exactly the same as stated in the instruction manual? The cover seems loose?

The cover is made slightly larger to allow for expansion of the inflatable liner. We have had this query a few times in our help centre. Subsequently we set up and tested a Lay-Z-Spa at our test centre to examine this question and see for ourselves:

The dimensions of inflatable items are given as an approximate; this is because the inflated size will vary slightly depending on environmental factors (distance above sea level, air temperature etc.). Furthermore, as more pressure is put on the chambers once the item has been filled with water the inflated components expand, and provide slightly more height.

The cover sometimes initially gives the appearance of being too large, however, after 48 hours or longer, it is a much tighter fit. After we left our Lay-Z-Spa for a few days the cover was a perfect fit.

Back To Top


Can I run the heater and air jets at the same time?

Unfortunately you can only run either the heater or the air jets, not both at the same time.

Back To Top


Pump Error Codes: What Do They Mean & How Do I Fix Them?

Did you know that 90% of faults or error codes are resolved in contact with the Bestway UK Aftersales Team, over the phone or by email?

Well below is a link to a handy guide to help you know what action to take when an error code strikes. You can also find this guide in your Lay-Z-Spa Owner's Manual, designed for UK Lay-Z-Spa customers.

See the Pump Error Code Guide >

Back To Top


I have a pre-2012 model; can I still buy filters for it?

Yes, you can still buy filters for these older models, please head to Bestway Europe

Back To Top


Can cats puncture the Lay-Z-Spa?

If you are concerned about your cat puncturing your hot tub, then we recommend buying a Vegas or Paris model as these Lay-Z-Spa's have a leatheroid cover for extra durability.

Back To Top



Electricity & Safety with Your Lay-Z-Spa:

Do I need a special electricity supply to run my Lay-Z-Spa?

Our hot tubs will run on a UK standard 13amp/240v electrical supply. However we do advise that you always use a socket with RCD protection as a sensible precaution. All of our pumps come with a built in RCD unit as safety measure. Many of our customers do have an outside electricity source with RCD protection installed.

Back To Top


Can I use an extension lead?

We advise against using an extension cable in all cases. The Lay-Z-Spa pumps come with a 7 metre cable which is usually sufficient for customers to reach their nearest socket with RCD protection.

Back To Top


What is an RCD?

All of our spas are fitted with an internal RCD (residual-current device) this is a cut-out device in the event that water comes into contact with the electrical supply to your inflatable hot tub.

Back To Top



Chemicals & Your Lay-Z-Spa:

I am worried about handling chemicals, can't I just change the water?

It is important to treat the water in your hot tub to ensure the safety of the users and even passers-by. It is also much more cost efficient than changing the water every day!

We recommend using Clearwater Chemicals as they are easy to use, good value and have been specifically designed for use with Lay-Z-Spas (we have also written our Chemicals & Water Maintenance advice guide with recommended quantities for use with Clearwater Chemicals).

If you are not sure which chemicals you need to buy for your Lay-Z-Spa, then the Clearwater Chemical Lay-Z-Spa Starter Kit is a great starting choice.

Clearwater also have an advice line that you can call: 0871 222 9081

Back To Top


Do I add chemicals to the floating dispenser or directly to the water?

The floating dispenser is for use with the Clearwater Mini Multifunction Tablets. The chemical dispenser slowly releases the mini tablets into the water. Granules however must be pre-diluted by being added to water then adding to the spa water. Remember to always test your water before bathing.

Back To Top


Chlorine Granules vs Mini Multifunction Tablets

We often get asked whether people should buy Clearwater Chlorine Granules or Clearwater Mini Multifunction Tablets. We highly recommend people should have both.

Whilst they do a similar job, the way they are used is different:

Clearwater Multifunction Mini Tablets are an easy way to maintain the water quality in your Lay-Z-Spa steadily over a period of time with minimum effort. The tablets contain chlorine, algaecide and clarifier, combining the essential chemicals into one easy treatment. Designed for use with the 5in Chemical Dispenser, you simply put the Clearwater Mini Multifunction Tablets into the Chemical Dispenser, set the adjustable dial and leave it floating in the spa (when you are not using it). The chemicals are slowly dispensed into the water.

However, Clearwater Mini Multifunction Tablets don't give you the ability to make manual, fast or shock adjustments to your hot tub's chemical levels, in the way that Clearwater Chlorine Granules do. Chlorine granules provide the best option for applying a shock treatment (which we recommend is done every time you change water) or making a manual or fast adjustment. You can safely adjust the chlorine level whilst leaving other chemical levels unaltered.

Back To Top


How many Mini Multifunction Tablets do I put in the dispenser?

For specific advice on quantities when using Clearwater Chemicals, please refer to the instructions on the packaging, or contact Clearwater directly on 0871 222 9084.

Please remember that you should always test the water before bathing. 

Back To Top


How often should I change the water in my Lay-Z-Spa?

How often you should change your water in your spa is very dependent on use. Most people find that by maintaining water quality, through regular water testing, together with regular filter changes, that the water in their spa can be changed at monthly intervals.

Obviously if the spa is being used on a daily basis then you may find that the water requires changing on a more frequent basis and if used only once a week then you may even find that water changes can be less frequent. The important thing is to maintain good water quality, by regular testing and the addition of chemicals as required and this will reduce the need to change the water too often.

Back To Top


How do I set up my Lay-Z-Spa for the First Time?

Although it may seem daunting at first, you will soon learn how easy it is to maintain the water in your Lay-Z-Spa.Assume that your spa is set up for the first time and you have started filling it with fresh water (you don't need to wait until it's full).

Here's a checklist for what you need to do next when it comes to chemicals:

1. Commissioning Shock Dose with Chlorine

The first time that you ever use your Lay-Z-Spa (or if it has been in storage for a period of time) it is important to give it a "commissioning shock dose".

Shock dosing the water in your Lay-Z-Spa kills any bacteria from the start. It will also help to extend the time until you have to replace the water (assuming a good chemical maintenance schedule). After a commissioning shock dose you usually have to wait around 24 hours before the water is safe to use. A normal shock dose can be applied, instead of a commissioning shock dose when you decide to change your water in season.


Lay-Z-Spa Model

Water Volume (Litres)

"Commissioning" Chlorine Shock Dose
(40g per 1000 litres)

"Normal" Chlorine Shock Dose
(20g per 1000 litres)

Recommended Daily Chlorine Shock Dose

Palm Springs HydroJet

795L

29g

15g

6g

Hawaii HydroJet Pro

795L

29g

15g

6g

Miami

800L

29g

15g

6g

Vegas

848L

31g

16g

6.5g

Paris

945L

34g

17g

7g

Palm Springs

963L

35g

18g

7g

Monaco

1,540L

54g

27g

11g


The table above shows the recommended commissioning shock dosing quantities for each model.

Please note: The table above is only applicable to Clearwater Chemicals. If you are using other chemicals, dosages may vary. Dosages are only approximate and the effect of chemicals on your water can vary each time you use them, depending on exact amount of water in your spa, water type, water temperature, positioning of spa etc. Therefore it is essential to test the water every time before you use it.

2. Activate the filtration function on the pump

The next step is to activate the filtration function on your Lay-Z-Spa.It is a combination of circulating the water through the filter cartridge together with good chemical water treatment that helps you to maintain clear, clean and healthy water.

3. Test water before using

It is essential to test the water every time before getting in. When it comes to water testing we recommend using Clearwater 3 way Dip Test Strips. Using Clearwater Dip Test Strips you are able to quickly and accurately assess your spa's water conditions and make adjustments to the chemical levels as required.

It is safe to bathe in the water when the chlorine level is 5ppm or less (ideal level is 3-5ppm).

By regular testing of your spa water, you will soon learn how various activities like refilling, topping up, adding chemicals and general usage can affect various test readings.

After applying a Commissioning Shock Dose to your Lay-Z-Spa water, it is likely that you will have to wait around 24 hours before it reaches safe levels.

Back To Top


How do I maintain my Lay-Z-Spa water on a daily basis?

In order to maintain clear, clean and healthy water there are some day-to-day / regular tasks that you will need to undertake:

1. Water Filtration / Circulation

It is a combination of circulating the water through the filter cartridge to collect suspended dirt and oils, together with good chemical water treatment that helps you to maintain clear, clean and healthy water.

Whenever the Lay-Z-Spa's heater is turned on, the filtration function is automatically activated. If you wish, it is possible to activate the filter on its own, to keep the water circulating but not heating.

2. Water Testing & Daily Adjusting of Chlorine & pH Levels

It is essential to test the water every time before getting in. Chemicals will still get used up and will be constantly changing, even if you haven't used the spa. We recommend testing the water 1-2 hours before you plan to use it to give you time to make any chemical adjustments if required.

When it comes to water testing we recommend using Clearwater 3 way Dip Test Strips. Using Clearwater 3 Way Dip Test Strips you are able to quickly and accurately assess your spas water conditions and make adjustments to the chemical levels as required.

Clearwater Dip Test Strips test the necessary 3 chemical levels that you need to monitor to maintain safe, clean and comfortable water:

  1. Free Chlorine
  2. pH Levels
  3. Total Alkalinity (TA)

Test

Ideal Reading

Description

Solution

Free Chlorine

3-5 ppm*

This refers to the amount of chlorine in your spa that can sanitize or disinfect the water, keeping it safe for users.

It is safe to bathe in the water when the chlorine level is 5ppm or less (ideal level is 3-5ppm).

Too little chlorine results in cloudy water and insufficient sanitization, providing a breeding ground for algae and bacteria which may be hazardous to health.

Too much chlorine may result in skin and eye irritation.

Clearwater Chlorine Granules

 

Clearwater Mini Multifunction Tablets

pH level

7.2 - 7.6

pH is a measure of the acidity or alkalinity of your spa water.

The pH of spa water tends to increase during use, eventually becoming too alkaline. This results in formation of scale, cloudy water, skin and eye irritation and causes chlorine to be lost through evaporation.

Alternatively the pH level of your spa water may drop below the recommended range, becoming too acidic. This may result in corrosion, skin and eye irritation and reduces the sanitizer efficiency of chlorine.

Clearwater pH Minus to decrease

 

Clearwater pH Plus to increase

 

Total Alkalinity

80 - 160 ppm*

The total alkalinity (TA) is a measure of the capacity of your spa water to neutralize the water when it becomes too acidic.

When the total alkalinity is within this recommended range, it prevents rapid changes in the pH of your water.

If the TA is too low the pH will become unstable and increase or decrease rapidly. If the TA is too high, the pH of your water will become difficult to adjust, the water becomes cloudy and chlorine treatment will be less effective.

This is unlikely to fall outside of the normal parameters.

If you do find that the TA is too high, take out some of the pool water and replace with fresh water, continuing until a normal TA reading is achieved.

If TA is too low, add small increments of pH increaser.


Back To Top


What are the Recommended Lay-Z-Spa Chemical Daily Dosages?

When it comes to making chemical adjustments we recommend first adjusting the pH as required and then adjusting the chlorine levels. This is because high or low pH levels can cause your chlorine to be ineffective.


Lay-Z-Spa Model

Water Volume (Litres)

Recommended
Daily Chlorine Shock Dose

pH Minus / Plus (when required)

Palm Springs HydroJet

795L

6g

9g

Hawaii HydroJet Pro

795L

6g

9g

Miami

800L

6g

9g

Vegas

848L

6.5g

9.5g

Paris

945L

7g

10.5g

Palm Springs

963L

7g

10.5g

Monaco

1,540L

11g

16.5g


Back To Top


Why do I need to use Chemicals?

Regardless of how often or long you plan to use your hot tub, it is essential to treat the water in your Lay-Z-Spa. If you left your Lay-Z-Spa water without any treatment, it would soon become uncomfortable, unclean and potentially dangerous even just to passers-by.

Chemicals are a highly effective way to treat your Lay-Z-Spa, as they eliminate any harmful bacteria that can grow in warm water. (It doesn't take long to get used understanding and using chemicals in your Lay-Z-Spa. Before long it will become second nature to you.)

Back To Top


What are the Recommended Chemicals & Accessories for Lay-Z-Spa Hot Tubs?


Chemical or Accessory:

FORM

FUNCTION

Clearwater Chlorine Granules

Granules

Clearwater Chlorine Granules are one of our most popular products and are widely considered an essential item in every hot tub owner's tool kit.

Chlorine granules disinfect the spa water by killing bacteria which builds up in your Lay-Z-Spa. They are quick dissolving and relatively pH neutral.

For more information visit one of the product pages below, all of which include Clearwater Chlorine Granules:

Clearwater 1KG Chlorine Granules >

Clearwater 5KG Chlorine Granules >

Spa Chemical Starter Kit >

Clearwater Dip Test Strips

Strip

Clearwater Dip Test Strips are a quick, easy but essential way to check the chlorine, pH and alkalinity levels of your spa water, allowing you to provide it with the right treatment if necessary. Untested water can develop a chemical imbalance which may result in an unhygienic swimming environment or skin irritations.

Simply dip a test strip into your hot tub water, quickly remove it and allow the colour to develop. The results can be checked against the colour chart provided, indicating each level.

The following levels are recommended:

Chlorine: 3 - 5 ppm

pH: 7.2 - 7.6

Total Alkalinity: 80 - 120 ppm depending on the chemical treatment

Checking these levels allows you to identify what chemical treatment your spa water requires to bring it back within the recommended range.

For more information, please visit the product pages below, which include dip test strips:

Clearwater Dip Test Strips x 25 >

Clearwater Spa Chemical Starter Kit >

Clearwater Mini Multifunction Tablets

Tablet

Clearwater Mini Multifunctional Tablets are an effective and hassle-free way of maintaining clear and healthy spa water. They contain a combination of chemicals that act in a number of ways.

These slow release tablets contain:

Chlorine - which kills bacteria by disinfecting water

Algaecide - which kills algae even before it becomes visible to the naked eye

Water Clarifier - which contains flocculants that binds debris and particles together ensuring adequate filtration, resulting in clean and sparkly water

The Bestway 5in Chemical Floater is the designed for use with this product. The chemical dispenser slowly releases the mini tablets into the water, making this a completely hassle-free way of treating your water even for the user with a busy schedule.

For more information, please visit the product pages below:

Clearwater Mini Multifunctional Tablets >

Bestway 5 inch Floating Chemical Dispenser >

Lay-Z-Spa Gold Spa Starter Kit >

Lay-Z-Spa Ultimate Spa Starter Kit >

Bestway 5 inch Chemical Floater

Chemical Tablet Dispenser

The Bestway 5 Inch Chemical Floater slowly releases Clearwater Mini Multifunctional Tablets or Chlorine Tablets, making it the perfect accessory for busy spa users who want a hassle free way of maintaining clear and healthy spa water.

The dispenser has an adjustable dial which controls the release of the 20g tablets, ensuring that the sanitizer level of your spa water is consistently and efficiently maintained.

For more information, please visit the product pages below:

Bestway 5 inch Floating Chemical Dispenser >

Clearwater Mini Multifunctional Tablets >

Clearwater pH Plus

Granules

Clearwater pH Plus, also known as 'pH increaser' is the best way to increase pH levels that have dropped below the recommended level.

To avoid skin discomforts and enable the chlorine in your spa to work effectively, it's vital that acidity is monitored and controlled.

The recommended pH balance of spa water is between 7.2 and 7.6.

For more information visit one of the product pages below, all of which include Clearwater pH Plus:

Clearwater Spa Chemical Starter Kit (includes pH Plus) >

Clear Water 1KG pH Plus Increaser >

Clearwater pH Minus

Granules

Clearwater pH Minus, also known as 'pH reducer' is the most simple and effective way to decrease the pH of your spa water when it has surpassed the recommended level.

When the pH of water increases above 7.6 pH treatment is required to reduce the alkalinity, in order to prevent skin discomfort and allow the chlorine in your spa to work more effectively.

For more information, please visit one of the product pages below which include Clearwater pH Minus:

Clearwater Spa Chemical Starter Kit (includes pH Plus) >

Clearwater 1.5KG pH Minus Decreaser >

Clearwater Clarifier

Liquid

Clearwater Clarifier contains flocculants which bind small particles of debris and algae together so that your Lay-Z-Spa filtration system can adequately remove them, resulting in clean and sparkly water.

This is a very effective way of preventing your spa water from looking dull and cloudy, due to the build-up of dead algae and debris that is too small to be trapped by your filter.

Even if you have treated your spa for algae using Clearwater Algaecide, it is recommended that you use the Water Clarifier to remove any residual debris.

For more information, please visit the product page below:

Clearwater 1 Litre Clarifier >

Clearwater Algaecide

Liquid

Clearwater Algaecide is the quickest and most effective way to eliminate and prevent the build-up of algae, which provides an ideal breeding ground for germs and bacteria.

If algae forms on or below the surface of your water, simply pour the recommended dose of algaecide into your spa near the water inlets so that it is distributed evenly throughout the water. Regular application is recommended to control growth and maintain a clean and hygienic environment.

For more information, please visit the product page below:

Clearwater 1 Litre Algaecide >

Clearwater Foam Remover

Liquid

Clearwater Foam Remover is designed to control and prevent foaming in your hot tub, which is typically caused by the reaction of water with shampoos, deodorants and natural body oils present on the user.

The Clearwater Foam Remover will tackle foaming regardless of its cause, returning your water to its crystal clear appearance.

For more information, please visit the product page below:

Clearwater 1 Litre Foam Remover >

Clearwater Spa Chemical Starter Kit >


Back To Top

General Chemical Safety Advice

  • Read instructions thoroughly on each product/box before use
  • Always test the water before using
  • When pre-dissolving chemicals always add chemicals to water and not vice versa
  • Never mix different chemicals in concentrated forms including these kit products but also with other products like bleach or weed killers a dangerous reaction may occur
  • Always pre-dissolve chemicals in a clean, plastic container in a well ventilated area
  • Avoid spillages but in event of spillage, clean up using clean receptacles and dispose in the pool. Flush clean the areas where chemicals have been spilled with water.
  • Never use unlabelled chemicals.
  • Wash hands after handling spa chemicals.
  • Store chemicals well away from children and pets.
  • Store in a secure, cool and dry place.

Back To Top


When should I change my water?

This really varies depending on how effective you are at maintaining your water using a chemical maintenance regime.

It is recommended that Lay-Z-Spa water is changed regularly, and at least once per month. The frequency of water changes should reflect the degree of use of the pool, as well as the results of chemical testing. If chemical levels have fallen far outside the normal ranges, it is recommended that the water is completely replaced and re-treated.

It is important to shock dose your water on a regular basis and you will find it will extend how long you can use the water for.

Back To Top


What is a shock dose and why do I need to do it?

A shock dose is always required after set-up of your new pool. This is a high dose treatment which brings all the chemical levels up to the threshold at which they are effective. After shock treatment, the pool should be left for at least 24 hours, after which the water should be tested. Adjustments to the chemical composition may then be carried out, and maintenance doses of chemicals may then be used thereafter to ensure good water quality.

Find out more about shock dosing here

Back To Top


When can I use my pool after chemical treatment?

We highly recommend allowing at least 24 hours after chemical treatment before the pool is used. The water must always be tested before use to ensure correct chemical levels. You may find that after 24 hours the chemical composition has altered slightly and requires further adjustment.

Back To Top


I have followed the instructions on my chemicals it still requires adjustment - why is this?

Unfortunately it is impossible to predict exactly how the chemical composition of the pool water will change over time. External factors, such as temperature, amount of use, and even sunlight can all affect the levels of chemicals in your pool. It is therefore extremely important to regularly test the water and maintain an appropriate chemical balance.

Back To Top


Can I use the hot tub whilst the chemical floater is in the water?

The chemical floater should always be removed from the pool during use. This prevents any areas of high chemical concentration during use which could irritate users. The chemical dispenser should then be placed back into the water after use.

Back To Top


Do I have to use chlorine in my Lay-Z-Spa?

Chlorine or bromine is a powerful sanitiser which is necessary to keep your hot tub clean and healthy. As a body of still water, a hot tub runs the risk of becoming stagnant and dangerous if not treated properly. Therefore it is essential to use something to sanitise your water.

However, the new Lay-Z-Spa Hydrojet and Hydrojet Pro includes the Clear Soft Water Treatment System which generates chlorine from pure spa salt. This technology, often known as a "Chlorinator" or "Salt Water Cell" uses electricity to break the salt up into chlorine molecules. Because the chlorinator keeps renewing the supply of chlorine, the dose level can remain relatively low. You also won't get that "chlorine smell" that is created by chloramines.

While a chlorinator will generate chlorine from salt water, it is still highly advisable to use chlorine to shock does your spa or pool regularly and maintain good water health.

Although you can't maintain good water safety and hygiene without a sanitiser like chlorine, it is possible to use lower levels, with occasional shock treatments, using the ClearSoft Water Treatment incorporated into the NEW Hydrojet hot tub models.

Back To Top


What are chloramines? How do I get rid of them?

Chloramines are chemicals that are created when there is too much free chlorine (FC) in the pool or spa water, and the chlorine reacts with nitrogen products in the pool. Very often these nitrogenous or amino products come from the contaminants of human bodies such as sweat and possibly urine. This is why it is recommended to take a brief shower before using your Lay-z-Spa (it also reduces the body oils, moisturisers and lotions that can cause foaming).

Chloramines are the chemicals which cause that chlorine smell associated with chlorinated pools. It isn't actually the chlorine but the chloramines. They are also the chemicals that cause skin and eye irritation in chlorinated water.

The best solution to prevent chloramines is to ensure your chlorine levels are well balanced and not in excess. You can test this with dip test strips, and a Multifunction Tablet Pool Floater will help disperse chlorine at a steady rate.

The Lay-Z-Spa Hydrojet and Hydrojet Pro Systems include the Clear Soft Water Treatment System, which produces chlorine at low and steady levels. Not only that, but any chloramines created will be broken down as the water passes through the treatment system.

If you do find that your pool has a strong "chlorine smell", you may need to shock dose the pool to destroy the chloramines. Although chloramines are created by too much free chlorine mixing with body contaminants, a large dose of chlorine will actually help destroy them, and fix that strong smell. You will have to wait a few days before using your spa again, but it should then smell clean and fresh.

Back To Top



The Weather & Your Lay-Z-Spa:

Can I use my Lay-Z-Spa in the winter?

The Lay-Z-Spa should not be setup or left out in temperatures lower than 4C (40F). However a hot tub in the winter is every bit as enjoyable if not better on a cold crisp starry evening. So if you wish to use your hot tub in winter always make sure it is protected either on a raised platform in a sheltered or covered area and remember ambient temperature should be regularly checked so that it does not fall below 4C (40F) as water could freeze within the pump and cause irreparable pump failure.

Back To Top


How do I store my Lay-Z-Spa in the winter?

Simply drain, deflate, clean thoroughly with a mild non-abrasive cleaner, rinse thoroughly, dry and all should go back into the box for storage. Please store the Lay-Z-Spa in a dry, moisture free environment that has an ambient temperature of well above 4C.

Back To Top


Can I leave the pump out in the rain?

The pump is splash proof not waterproof, so in periods of heavy rain we suggest either covering the pump, or detaching it and bringing it under cover.

Back To Top