Bestway UK Aftersales Service

The Bestway UK Aftersales Service is a free support team who are here to help users of Bestway products. The team are fully-trained to support Lay-Z-Spa customers with any problems that you might be experiencing.

Can I buy spare parts for my Lay-Z-Spa?

If you are looking for a spare part then visit our Lay-Z-Spa Spare Parts shop at Here we sell replacement lids, heater pumps, liners, cartridges, valves and accessories.

Can I troubleshoot my problem online?

This is the quickest and easiest way to get a solution to your problem!
If have a problem, query, or need advice about your Lay-Z-Spa please visit the Aftersales Troubleshooting Guide online at
In the guide we have provided as much information online as possible about your Lay-Z-Spa™ including set-up guides, videos, and troubleshooting information.

We have also included some general FAQs on this site which have helpful answers to your common questions.

Can I email Bestway about my problem?

Yes, you can contact the Bestway UK Aftersales Team via email.

Please remember to include the following information in your email (not including all of the information may mean that it takes longer to resolve the issue):

1. Name
2. Address
3. Contact Number
4. Description of the problem
5. Proof of purchase - (we recommend sending us a copy of your receipt or email purchase confirmation, however if you have lost this, we will accept a screenshot of the purchase from your online bank statement)
6. Photographs of the problem (if applicable)

Email:  Please note: We usually aim to respond to emails with in 2 working days, but this may be longer in peak periods (May-August).

If you have a sales enquiry about any of our products or this website then please contact us using the Online Contact Form.

Can I speak to someone?

Yes, we have knowledgeable and friendly advisors in the UK on our Bestway Aftersales Support Hotline, please call 0345 576 0116

Please note: During peak times we may be experiencing a high volume of calls and although we may not be able to answer your call immediately, we endeavour to respond to all messages within 2 working days.

We are open from Monday to Friday 9:00am to 5.00pm and also available on Saturdays from 10am to 4pm (Saturdays only during the summer season only from May-August).

Looking to register your warranty?

You can register your warranty by clicking here.