Delivery & Returns

 

Delivery Prices & Expected Delivery Times

 
DELIVERY TYPEPRICEEXPECTED DELIVERYPLEASE NOTE
UK FREE DELIVERY - When you spend over £40  FREE 3-5 Working Days 

Only available when you spend over £40

Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO

Please allow longer delivery times over Bank & Public Holidays

UK Standard Delivery - When you spend under £40 £3.99 3-5 Working Days

When you spend under £40

Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO

Please allow longer delivery times over Bank & Public Holidays

UK Express Delivery £4.99 1-2 Working Days

Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO

Please allow longer delivery times over Bank & Public Holidays

UK Saturday Delivery - Order by 12PM Thursday £24.99 Please order by 12PM Thursday for delivery the following Saturday  

Delivery to -

Isles

Scottish Highlands

Channels Islands

Northern Ireland

ROI

BFPO*

[email protected]

[email protected]

If ordering from one of these locations, please allow extra days for delivery.

Standard Delivery (4-6 Working Days)

Express Delivery (2-3 Working Days)

Saturday Delivery (Order by 12PM Thursday for delivery the following Saturday)

Please also allow longer delivery times for Bank & Public Holidays.

 

Payment Methods

We accept these payment methods:
American Express, Discover, MasterCard, Visa and PayPal
 
PayPal: (US and UK)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
 
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
 

Returns

30 Day Returns - Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
 
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
 
It's easy to return a product through your account:
 
We email you instructions for returning your product when you make a purchase. Ship your unused product, in its original packaging, to the address identified in our email.
 
Please Note:
 
  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. 
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.
  • Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of seven working days (not including weekends or bank holidays) after the day on which you receive the goods. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.

 

Returning Products

  • You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
  • To initiate a return send us an email to [email protected]
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
 
If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
 
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call 0345 838 18 13 to initiate the return. In these cases, you may be compensated for the return shipping.
 

Refunds, Credits and Balances Due

Once the items are received by our warehouse, they will be processed and a refund initiated. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
 

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 0345 838 1813  for assistance.
 

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
 
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
 

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
 

International and U.S. Territory Shipping

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
 

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
 
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
 

Order Questions or Changes

If you have a question or would like to make a change to your order then please contact [email protected] or call 0345 838 1813.
 
 

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Lay-Z-Spa UK reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
 
If your payment has already been processed for the purchase when your order is cancelled, will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
 
If you are not fully satisfied with your purchase, you may return it in accordance with Lay-Z-Spa UK's Return Policy.