Customer Notice - ApplePay

Dear Customer

We are aware of an isolated issue with ApplePay, whereby orders were placed and delivered, but payment was not taken. This happened due to an error between ApplePay and our internal payment software, and resulted in a small number of payments being held in "Pending" status, before being returned to the customer's bank account. We have since resolved this issue.

If you have been directed to this page by our customer services team, then please rest assured that the request for payment is legitimate and necessary.

Please do contact us directly to discuss payment if you have any concerns or questions, or follow the steps in the email to complete your payment and keep your order. If you would prefer to return your product(s) to us, please follow the returns process outlined on our T&Cs page.

Kind regards,
Lay-Z-Spa