Inflatable Liner for Helsinki AirJet™ (2021)

I had a problem with my Lazy-spa pump that was just over a year old displaying an E02 error that after trying all the steps suggested was still not working. Luckily I had an extended warranty but this process was far from easy and involved me having to fill and refill the tub and send various photos/ videos etc and then repeat the whole process - Initially I was told it was the filter housing causing the issue (which was not the case) and it was only after I disputed this that they eventually sent out another pump. Part of the requirement for getting the new pump was to have to sever the electrical cable and send a photo for proof it had been destroyed - I understand why they do this (so people don't make false claims or sell them on) but I then had to dispose of the pump myself - surely it would be better for Lay-X-Spa to try and recondition these to reduce waste. A week after I received my new pump I got a problem with my liner - It got a small tear in the bit where it is joined together on the inside - I thought 'here we go again' and was ready to go through the process again to make a claim only to find out that the liner (just over a year old) was only under warranty for a year (not two like the pump) so I didn't bother - Long story short I have had to pay out £699 for a new liner which took ages to arrive and when it did the pump inflation valve had a problem and I had to improvised to inflate it. To put it in to context I originally paid £750 for the entire set up, so to pay £699 for a new liner is an insult. I should add that I previously had a Lazy-spa Miami which also ended up with a hole in it. I purchased the Last-spa -Helsinki as I thought it would be more robust. I don't expect it to last much more than a year (despite me looking after it well) which means I have now spent £1449 on this hot tub which is incredible bad value for money. To add insult to injury I asked when I was sent the new pump if the warranty for it would be reset to two years and was told that it would only be under warranty from the date of my original purchase which means it only has 9 months warranty. I fully expect to be without my Laz-y-spa by the end of the year judging by my previous experience. In addition to the above comments the inflatable lid is awful - somehow it has water inside of it (I have no idea how) the only way you could get the water out is to cut it open and order a new one at an extortionate price. Last but by no means least I also purchased a Las-y-spa round floor - this is badly made - you have to put it together like a jigsaw (it doesn't stay together either) if there is so much as a breath of wind to comes apart before you manage to get the hot tub in place. I can't understand why they don't just make it as a complete item.

This is our second helsnki lazy spa. Not disappointed.