Is there an GCF error code displaying on your Lay-Z-Spa pump? This is a ground connection failed error code which means there is an issue with the grounding system within your power supply.

Possible causes of this may include:

  • If the spa is plugged into an extension lead
  • If the grounding in the socket being used is incorrect
  • There is a problem with the electric set up in the house * There may be another appliance causing a problem in the circuit

We recommend following these troubleshooting steps to get back in your Lay-Z-Spa in no time.

Step 1 - Try a different socket:

Please follow these steps:

  1. Turn the pump off using the On/Off power button on the pump display. Remove the plug from the socket.
  2. Plug the spa pump in to another socket (preferably inside your home if you have been trying with an outdoor socket)
  3. Switch the pump on and press the reset/test on the cable. Press the power button on the pump display screen.

Step 2 - Check this electrical checklist:

Lay-Z-Spa pumps must be plugged directly into a grounded mains supply. Please see the checklist below:

•            Where is the item plugged into?

•            Is the pump plugged into a single of double socket?

•            Is the pump being used with an extension lead?

•            Are there any other items plugged into the same socket?

•            Is the plug socket outside? If so, is the socket waterproof?

•            How old is the plug socket?

•            Is the plug socket connected directly into the mains or is it a spur?

•            Are there any other household items tripping?

•            When was the last time the socket was tested by an electrician?

Do not use an extension lead as the power supply for the spa pump.

If the following steps provided above, do not resolve the issue please contact our Customer Care team below.

Please note, we may provide a plug tester in order to check the status of the plug socket as part of our investigation.