Here is a troubleshooting guide which should help to diagnose the issue you are experiencing with your AirJet or HydroJet spa.
The rubber membrane on the inside of the liner will stop some of the water but not all of it. There may be some water in the massage seam of the spa. There is then a non-return valve on the inside of the pump which will stop any water from going into the pump where it shouldn’t.
If the pump is connected to the spa with the washer in the correct place, you shouldn’t be able to see any water leaking from this. If for any reason you would need to disconnect the pump, the grey spa cap supplied with the spa will need to be placed onto the A pipe coming from the liner to stop the water from trickling out.
If the steps provided above, do not resolve the issue please contact our Customer Care team below.