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I need help with my Lay-Z-Spa liner

Here you’ll find information to help you with your Lay-Z-Spa liner, including causes and solutions to any issues you may encounter, such as bulging, deflating, leaking and much more.

Bulging liner Deflating liner Water leaking from liner Liner too small Bubble in base of liner Liner Discolouration Unable to attach pump Unable to remove filter housing Deflating Seats / Backrest (Maldives & Palma only)
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I need help with my Lay-Z-Spa top cover

Here you’ll find information to help you with your Lay-Z-Spa top cover, including causes and solutions to any issues you may encounter:

Top Cover Flaking Top Cover Discolouration Top cover is too big Top cover is too small Top cover seams have split Clips are broken
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How do I make a warranty claim?

We are sorry to hear that you need to make a warranty claim. We will do everything we can so you can start using your Lay-Z-Spa again as soon as possible.

The troubleshooting steps we take you through below should solve the problem, so we recommend following these first. If the issue still occurs, you will be directed to our contact page and a member of our Customer Care team will be able to assist you further.

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How do I register my warranty?

To register your Lay-Z-Spa warranty please complete our registration form here.

For all information regarding your Lay-Z-Spa warranty and T&C's please visit our warranties page here.

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I need help with my Lay-Z-Spa inflatable lid

Get help with your Lay-Z-Spa inflatable. Find out the causes and the solutions to bulging, deflating and more.

Bulging Inflatable lid Deflating Inflatable lid Inflatable lid is too small
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I need help with my Lay-Z-Spa pump

Get help with your Lay-Z-Spa pump. Find out the causes and the solutions to pump error codes, noisy pump issues, heating problems and much more.

Most pump issues are easy to fix and can often be resolved in minutes. Carrying out regular checks and maintenance can prevent persistent pump problems so you can get back to enjoying your Lay-Z-Spa.

Pump Error Codes Noisy pump Leaking water Heating Issues Electrical Issues Not filtering Massage seam is not working HydroJet troubleshooting How does the 2-level massage regulation work?