Delivery & Returns
- Delivery Prices & Expected Delivery Times
- Christmas Delivery & Returns Policy
- Payment Methods
- Cancelling an order
- Returns
- Returning Products
- Refunds, Credits and Balances Due
- Defective Items
- Damaged Items
- Limits of Responsibility
- International and U.S Territory Shipping
- Price and/or Description Changes
- Order Questions or Changes
- Errors on Our Site
Delivery Prices & Expected Delivery Times
DELIVERY TYPE | PRICE | EXPECTED DELIVERY | PLEASE NOTE |
---|---|---|---|
UK FREE DELIVERY - When you spend over £40 | FREE | 3-5 Working Days |
Only available when you spend over £40 Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO Please allow longer delivery times over Bank & Public Holidays |
UK Standard Delivery - When you spend under £40 | £3.99 | 3-5 Working Days |
When you spend under £40 Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO Please allow longer delivery times over Bank & Public Holidays |
UK Next Day Delivery | £4.99 | 1 Working Day for orders placed before 1pm. |
Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO Working days include Monday-Friday. Excludes Saturday; Sunday or Bank & Public Holidays |
UK Saturday Delivery - When you spend under £100.00 |
£7.99 | Please order by 9am Friday for delivery the following Saturday | Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO |
UK Saturday Delivery - When you spend over £100.00 |
£24.99 | Please order by 9am Friday for delivery the following Saturday | Excludes Isles, Scottish Highlands, Channel Islands, Northern Ireland, ROI, BFPO |
Delivery to - Isles Scottish Highlands Channels Islands Northern Ireland ROI BFPO* |
If ordering from one of these locations, please allow extra days for delivery. Standard Delivery (4-6 Working Days) Express Delivery (2-3 Working Days) Saturday Delivery (Order by 9am Wednesday for delivery the following Saturday) Please also allow longer delivery times for Bank & Public Holidays. |
Please note: We can’t deliver certain items to BFPO addresses, please contact us for more information at [email protected].
Please note: For Lay-Z-Spa Hot Tubs (and other large, bulky items), delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that people are on site on the day of delivery, should you require assistance with unloading or moving your delivery. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Lay-Z-Spa or our couriers.
Do you need your order to arrive before Christmas?
UK Standard Delivery - Orders placed by midnight on Wednesday 18th December 2019 will be delivered before Christmas
UK Next Day - Orders placed by midnight on Thursday 19th December 2019 will be delivered before Christmas
Christmas Returns Policy:
Any orders placed between the 1st November 2019 and 19th December 2019 will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligIble for return up until and including the 31st January 2020. Christmas returns are subject to our standard return terms and conditions.
Please contact [email protected] to initiate a return.
Cancelling an order
Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:
- Next Day Delivery - up to 20 minutes after placing your order
- Saturday Delivery - up to 11am Friday prior to your selected delivery date
- Standard & all other delivery methods - up to 1 hour after placing your order
As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
Returns
30 Day Returns - Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of seven working days (not including weekends or bank holidays) after the day on which you receive the goods. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.
Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.
Returning Products
- You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- To initiate a return send us an email to [email protected]
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.