Close button

Delivery & Returns

Expected delivery times & prices

UK Standard Delivery


Delivery in 5-7 Working Days

Free when you spend over £40

See below for Scottish Isles, Scottish Highlands, Channel Islands & Northern Ireland.

Please allow longer delivery times over Bank & Public Holidays.


UK Express Delivery


Delivery in 1-2 Working Days

Orders placed after 12pm will be dispatched the following day.

Excludes Spa Range.


Please allow extra days for delivery to the Scottish Isles, Scottish Highlands, Channel Islands & Northern Ireland:

Standard delivery: 7-10 Working Days.

Express delivery: 3-5 Working Days.

Saturday delivery: Currently Unavailable.

Please also allow longer delivery times for Bank & Public holidays.

Delivery T&C's

  • We are currently unable to delivery any of our Clearwater chemical range to any Northern Ireland addresses.
  • Please be advised that if you have purchased a spa which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
  • Orders placed using Express Delivery after 12pm may not be dispatched until the following working day. Postocde and location restrictions apply.
  • Express Delivery excludes our Spa range.
  • Working days include Monday-Friday. Excludes Saturday; Sunday or Bank & Public Holidays. Please also allow longer delivery times for Bank & Public holidays.
  • For Lay-Z-Spa Hot Tubs (and other large, bulky items), delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that people are on site on the day of delivery, should you require assistance with unloading or moving your delivery. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Lay-Z-Spa or our couriers.

    For full Delivery & Returns T&Cs, please click here.

International delivery

Unfortunately as Lay-Z-Spa UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

We recommend checking our Bestway Corp website and clicking the country selector in the footer to see which retailers our products can be purchased from (here).

Returning an item

Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price.


Please start the returns process here.

For full Delivery & Returns T&Cs, please click here.