Delivery & Returns

We deliver to the UK, Isles, Scottish Highlands, Channels Islands & Northern Ireland. We are currently unable to delivery any of our Clearwater chemical range to any Northern Ireland addresses.

For delivery to Isles, Scottish Highlands, Channel Islands & Northern Ireland please contact us at: [email protected]

Please be advised that if you have purchased a spa which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.

Expected delivery times & prices

UK Standard Delivery

£3.99

Delivery in 2-5 days

Free when you spend over £40

Please note: Excludes Isles, Scottish Highlands, Channel Islands & Northern Ireland.

Please allow longer delivery times over Bank & Public Holidays.

UK express delivery

£4.99

Currently unavailable


Please note: Working days include Monday-Friday. Excludes Saturday; Sunday or Bank & Public Holidays.

UK Saturday delivery

£7.99

Currently unavailable 

When you spend under £100

Please note: Excludes Isles, Scottish Highlands, Channel Islands & Northern Ireland.

UK Saturday delivery

£24.99

Currently unavailable

When you spend over £100

Please note: Excludes Isles, Scottish Highlands, Channel Islands & Northern Ireland.


For delivery to Isles, Scottish Highlands, Channel Islands & Northern Ireland please contact us at: [email protected] If ordering from one of these locations, please allow extra days for delivery:


Standard delivery: 4-6 working days.

Express delivery: 2-3 working days.

Saturday delivery: Order by 9am Wednesday for delivery the following Saturday.



Please also allow longer delivery times for Bank & Public holidays.

Delivery T&C's

Please note: For Lay-Z-Spa Hot Tubs (and other large, bulky items), delivery will be made by a 1 Man service, normally by DX Freight. Please ensure that people are on site on the day of delivery, should you require assistance with unloading or moving your delivery. If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Lay-Z-Spa or our couriers.

For full Delivery & Returns T&Cs, please click here.

International delivery

Unfortunately as Lay-Z-Spa UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

We recommend checking our Bestway Corp website and selecting from the list of countries at the bottom of the screen to see which retailers our products can be purchased from here.

Returning an item

Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price.

 

Please start the returns process here.

For full Delivery & Returns T&Cs, please click here.