Delivery & Returns

We accept these payment methods:

American Express, Discover, MasterCard, Visa and PayPal

 

PayPal: (US and UK)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

 

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

 

Cancelling an order

Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:

 

• Express Delivery - up to 20 minutes after placing your order
• Saturday Delivery - up to 11am Friday prior to your selected delivery date
• Standard & all other delivery methods - up to 1 hour after placing your order 

As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.

 

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

   

We email you instructions for returning your product when you make a purchase. Ship your unused product, in its original packaging, to the address identified in our email.

 

• Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. 
• You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
• Individual products may be excluded from this guarantee. Check the product description before you place your order.
• Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of seven working days (not including weekends or bank holidays) after the day on which you receive the goods. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us. 

Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.

 

Returning Products

• You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
• To initiate a return send us an email to [email protected]
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded.

Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

 

If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

 

If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call 0345 838 18 13 to initiate the return. In these cases, you may be compensated for the return shipping.

 

Once the items are received by our warehouse, they will be processed and a refund initiated. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

 

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 0345 838 1813  for assistance.

 

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

 

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

 

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

 

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

 

 

 

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Lay-Z-Spa UK reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

 

If your payment has already been processed for the purchase when your order is cancelled, will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

 

If you are not fully satisfied with your purchase, you may return it in accordance with Lay-Z-Spa UK's Return Policy.