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Delivery & Returns
Please refer to the dispatch email from your courier for up-to-date tracking on your delivery.
If you're unsure if your area falls under the regions stated on this page, please get in touch with our customer service team for more information.
Delivery
Delivery of small goods (Below 25kg)
Standard Delivery
FREE for orders £20 or over
£3.99 charge for orders under £20
Shipping Areas:
- Mainland UK
- Northern Ireland**
- Scottish Highlands*
- Channel Islands*
- Other UK Offshore Isles* (Scottish Isles, Isles of Scilly, Isle of Man, Isle of Wight)
Expected Delivery:
- For mainland UK addresses, usually within 2-4 working days (excluding weekends and public holidays)
- *For deliveries in more remote areas, please allow 7-10 working days (excluding weekends and public holidays)
Delivery of large goods (Above 25kg)
(Such as hot tubs)
Standard Delivery
FREE for orders £20 or over
£3.99 charge for orders under £20
Shipping Areas:
- Mainland UK
- Northern Ireland**
- Scottish Highlands*
- Channel Islands*
- Other UK Offshore Isles* (Scottish Isles, Isles of Scilly, Isle of Man, Isle of Wight)
Expected Delivery:
- For mainland UK addresses, usually within 2-4 working days (excluding weekends and public holidays)
- *For deliveries in more remote areas, please allow 7-10 working days (excluding weekends and public holidays)
Next Day Delivery
£19.99
Order by: 2pm, Mon-Fri
Shipping Areas:
- Mainland UK
Expected Delivery:
- For mainland UK addresses, usually next working day (excluding weekends and public holidays)
Delivery Terms & Conditions
UK Delivery
- **We are currently unable to deliver any of our Clearwater chemical range to any Northern Ireland addresses.
- Please be advised that if you have purchased a spa which includes chemicals as part of your order, then you’ll receive two separate deliveries/parcels - chemicals will be dispatched via a separate courier and not in the same package.
- Orders placed using Next Day delivery after 2pm may not be dispatched until the following working day.
- Orders placed using Next Day delivery on Saturday or Sunday may not be dispatched until the next working day (i.e Monday).
- Next Day delivery is currently only available to UK mainland addresses.
- For Lay-Z-Spa Hot Tubs (and other large, bulky items), standard delivery will be made by a 2 Man service.
- Our couriers can deliver across the UK, but certain remote areas may take longer to deliver to on our standard delivery service.
- Working days include Monday-Friday. Excludes Saturday; Sunday or Bank & Public Holidays. Please also allow longer delivery times for Bank & Public holidays.
- If you have specific delivery requests or requirements, please contact us before placing your order, so we can advise further. We will always try to accommodate delivery requests, but these are in no way guaranteed by either Lay-Z-Spa or our couriers.
International Delivery
Unfortunately as Lay-Z-Spa UK, we are unable to ship orders internationally. All shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
Christmas Delivery & Returns
Christmas Delivery
Order by the 19th December before 2pm for delivery in time for Christmas. Orders placed after 2pm between 19th December and 4th January will be delivered within 3-5 working days.
Christmas Returns Policy
Any orders placed between the 1st October and 31st December will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligible for return up until and including the 31st January of the following year. Christmas returns are subject to our standard return terms and conditions.
