Is there an E04 error code displaying on your Lay-Z-Spa pump? This means your Lay-Z-Spa pump is experiencing a heating issue and is too hot.
We recommend following these troubleshooting steps to get back in your Lay‑Z‑Spa in no time.
Step 1 ‑ Check if pump is overheating:
Please follow these steps to resolve this:
- Turn off the pump and remove the plug from the socket.
- Leave the hot tub to cool down
- Once it has cooled down for 1 to 2 hours, try again.
Step 2 ‑ Check if the pump's thermometer reading is incorrect:
If the above does not solve this, the thermometer reading could be incorrect and a thermal reset is needed.
If your hot tub pump has a thermal reset button on the side
- Turn plug off wait 10 seconds and turn on
- On the PRCD (black box) press: Reset → Test → Reset
- Hold down the On / Off button on the pump for 3 seconds
- Press thermal reset button (Side of the pump)
- Press heater button - the pump should be working with no error codes
If your hot tub pump does not have a Thermal Reset button
- Turn off the pump and disconnect the plug
- Wait 10-20 minutes
- Reconnect to the mains and turn the plug back on
- On the PRCD (black box) press: Reset → Test → Reset
- Hold down the On / Off button on the pump for 3 seconds
- Press heater button - the pump should be working with no error codes
Step 3 ‑ Is the spa in direct sunlight?
Ensure the hot tub is out of direct sunlight and do not use the pump in over 40°c.
If you experience this error code make sure the full thermal reset steps listed above are completed before the pump is used again.
If the following steps provided above, do not resolve the issue please contact our Customer Care team below.
