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Lay-Z-Spa WiFi app troubleshooting

Connection issue:

  • Have you entered the correct Wifi password?
  • Make sure both your phone and Lay-Z-Spa pump are within range of the Wifi network
  • Check you are connecting to the 2.4Ghz network on your Wifi provider
  • Keep your phone close to the Lay-Z-Spa pump

Bluetooth connection issue:

  • Make sure Bluetooth is enabled (turned on) and that Bluetooth is enabled in the app's settings
  • Is the Wifi light is flashing on the Lay-Z-Spa pump? If not, press and hold for 5 seconds
  • Hold your phone close to the Lay-Z-Spa pump
  • Make sure you have a pump with Wifi connection (there will we a Wifi symbol on the control panel)
  • If the above do not work, turn off and unplug the pump, completely shut-off the app for a couple of minutes then start again

Pump offline / Communication issue

  • Is your Lay-Z-Spa pump is powered on?
  • Is your Lay-Z-Spa pump is within range of your Wifi router?
  • Is your Wifi router on and working correctly?
  • Do you have a steady Wifi light on your Lay-Z-Spa pump?
  • If you still have issues, restart your onboarding/connection to the pump from the beginning again 

For more Lay-Z-Spa app FAQs, please visit the Lay-Z-Spa app setup guide.

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