Leaking Water

Leaking from base of built-in (UltraFit) pump

If your UltraFit pump appears to be leaking water, you're likely to have a loose connection. Follow these steps to stop the leak:

1. Remove the filter housing and ChemConnect
2. Use the UltraFit Wrench to tighten the debris screens
3. Reattach the filter housing and ChemConnect

If this does not stop the leak, follow these steps:

1. Drain the water from your hot tub
2. Deflate the hot tub / remove the foam panels over and around the pump
3. Push down and lay the pump flat, inwards into the hot tub
4. Unscrew the cover on the base of the pump
5. Reach in and tighten the internal pipe connections
6. Replace the pump base cover, reassemble, and refill. 

Leaking from base of external pump

There may be a perished or damaged washer or seal inside the pump. (Please do not open your pump as this will void your warranty).

To solve this, please follow these steps:

1. Turn the pump off using the On/Off power button on the pump display
2. Move to the power supply, turn the power off and remove this from the socket
3. Remove the pump from the liner by placing the stopper caps within the spa over the debris screens
4. Unscrew the 3 couplings A, B and C
5. Place the grey cap on the A pipe on the liner to stop any water leaking form this pipe
6. Using a hosepipe, flush water in through the pumps B pipe which should then come out the C.
7. Complete this for about 2 to 3 minutes
8. Once this has been completed, switch the water flow from in through the C and out again through the B
9. Once you have completed this for roughly 2 to 3 minutes, re-attach the pump to the liner
10. Please ensure the stopper caps have been removed from the inside of the liner before use

You can also see our video which takes you through this process here

Leaking from pipe 'A' on liner

There may be water in the massage seam (this is perfectly normal).

The black cap must be placed over the A pipe, and the stoppers caps over the B and C pipes when the pump is removed from the liner.

Leaking from connections (external pump)

This could be due to cross-threaded couplings. Unscrew the connections then reconnect making sure not to cross-thread. 

Over time, washers within the couplings may become perished or worn out due to hard water or incorrect chemical maintenance. These are within each of the coupling, A (largest), B and C.

To solve this please follow these steps:

1. Remove the pump from the liner, with the stopper caps placed on the inside.
2. Check the couplings in the 3 pump connections.
3. These couplings can be unscrewed using a small screw driver which will allow these washers to be checked.
4. If these washers are perished or worn, please contact our customer care team below who will be able to provide further assistance.

Watch this video for guidance - ignore the fact the video is about E02, the video will automatically play where it shows about examining the washers.    

 

 

Please note: The rubber membrane on the inside of the liner will stop some of the water but not all of it. There may be some water in the massage seam of the spa. There is then a non-return valve on the inside of the pump which will stop water from going into the pump.

If the steps provided above, do not resolve the issue please contact our Customer Care team below.