Noisy Pump

Here is a troubleshooting guide for a heater pump that has become noisy or overly loud.

A noisy pump issue may be caused by what the pump is sat upon. Check the set up for your Lay-Z-Spa pump:

• Ensure the pump is located on a flat, hard surface
• Please ensure foam protection mats are used under the pump
• Make sure the pump is located away from any walls.
• Do not place the pump or spa on any gravel or sharp surfaces.
• Ensure that the pump is not enclosed or boxed in.

Once you have checked these recommendations and are still experiencing the issue please follow these troubleshooting steps:

Step 1 - Check water sensor

To solve this issue please follow these steps:

1. Turn the pump off using the On/Off power button on the pump display.
2. Move to the power supply, turn the power off and remove this from the socket.
3. Remove the pump from the liner by placing the stopper caps within the hot tub over the debris screens.
4. Strike the pump firmly on the side.
5. This should move the sensor into the correct position.
6. Plug the spa back in and reset the pump.

Step 2 - Check for debris build up

The pump may become noisy if there is debris stuck or the washers have moved inside the pump.

How to backwash a built-in UltraFit pump 

1. Turn off and unplug the pump
2. Empty the water
3. Remove the filter housing and ChemConnect
4. Unscrew and remove the two debris screens using the UltraFit Wrench tool
5. Insert a hosepipe into one of the outlets and flush clean water through the pump circuit until it exits from the other passage. Do this for 2-3 minutes
6. Then reverse the direction and flush back the other way
7. Clean any debris or scale from the removable debris screens before refitting them
8. Drain the flushed water from the hot tub liner, making sure no dirt or debris remains before a refill

How to backwash an external Lay-Z-Spa pump

1. Turn off and unplug the pump
2. Remove ChemConnect and filter housing
3. Attach the black stopper caps over the debris screens.
4. Disconnect the pump: Unscrew the pipe connections
5. Insert a hosepipe into one of the small outlets and flush clean water through the pump circuit until it exits from the other passage. Do this for 2-3 minutes
6. Then reverse the direction and flush back the other way in the other small outlet

 

If the steps provided above, do not resolve the issue please contact our Customer Care team below.