We are sorry to hear that you need to make a warranty claim. We will do everything we can so you can start using your Lay-Z-Spa again as quickly as possible.
The troubleshooting steps could fix the problem without needing to contact us, so we need you to check our guides first before making a warranty claim. You can find these within our Product Support section here.
If you have tried troubleshooting and it did not solve the problem you can start the warranty claim process here.