I am having trouble signing into my account

If you are having problems trying to sign into your account, we recommend trying the following:

  • Make sure you are using the same email address and password that you registered with.
  • If you cannot remember your password, click the ‘forgotten your password?’ link on the sign in page. You will be asked to enter your email address and then we will send you an email including a link that will allow you to create a new password.

If you still cannot sign in, contact our Customer Care Team below giving them as much detail as you can about the issue, including screen shots of any relevant error messages and the actions you have taken so far to try to resolve it.