Returns, Refunds & Cancellations
What should I do if my refund is incorrect?
We are sorry if we have made a mistake with your refund.
If this is the case, please get in touch with our Customer Care team below and we will try and resolve it for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.
Before you contact us, there are a couple of things that may affect the amount you have been refunded:
- The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the item(s) are faulty.
- Any discounts that were applied at the time you ordered, which may not now be applicable e.g Spend & Save codes.