Order Issues

Where is my order confirmation email?

We understand that some customers are currently experiencing issues receiving their order confirmation emails from us. We in the process of investigating this further to find a resolution as soon as possible. We do apologise for any inconvenience caused by this.

We’re sorry to hear you haven’t received your order confirmation/ order dispatched email. We recommend taking the following steps:

1 Check your junk mail

Sometimes your email software can mark our emails as junk mail. We recommend adding [email protected] to your email address book.

2. Login to your account

Within your account click on the ‘My orders’ tab where you can view all orders you have placed, find out your order number and view the latest status of your order.

3. Check your email address

Make sure you typed in the correct email address when you placed your order/ created your account.

4. Check your order tracking

Once dispatched from our warehouse your order tracking will provide you with the most up-to-date information on the location of your order. You can find your order tracking information on your order dispatched email.

If you have not received this order dispatch email you can track your order here.

Unsure on your order number? We recommend checking the ‘my orders’ tab within your account login.