Customer Reviews
Helsinki AirJet™ has an average customer rating of 4.6 out of 5, based on 88 verified customer reviews collected by Bazaarvoice.
Absolute upgrade
Rating: 5 out of 5
Bought the Helsinki to replace our Cancun which we had since lockdown, to say it's an upgrade is an enormous understatement. Lots of extra room extra bubbles. Takes longer to heat due to the volume of the tub. Only issue is the app isn't particularly good it seems to get over ridden when I try to affect the temperature. But it's a small issue I'm sure will be sorted in time.
Reviewed by Delboy4877 on 2026-09-06
Great Hot Tub - would recommend
Rating: 5 out of 5
Great hot tub - lots of space for the same footprint of other inflatable hot tubs - easy to set up - highly recommend
Reviewed by Dave_C_F on 2026-06-30
Best garden buy
Rating: 5 out of 5
Absolutely amazing I would 100% recommend this to anyone. Easy to set up and love the while idea of been able to use the app to warm the water ect. The bubbles are amazing and really relaxing this hot tub.
Reviewed by Scamp on 2026-05-11
Mine deflates all the time useless
Rating: 1 out of 5
It keeps de inflating. Useless and not fit for purpose
Reviewed by Roger1 on 2026-03-26
Rating: 1 out of 5
I took delivery of my Helsinki hot tub 2 weeks ago
Unfortunately there appears to be a leak of air because every couple of days it goes soft and I have to blow it up again. I’ve tried to see if I can find where it is leaking air but without success.
What can you do to help ?
Very disappointed
Rating: 1 out of 5
Very upset and disappointed with this purchase as it looses pressure over night? Sorry i bought a Helsinki Lazy Spa
Reviewed by Annoyed return customer on 2026-02-26
Biggest regret
Rating: 1 out of 5
Had this a few weeks, saved and purchased to help with a chronic health condition and disability and honestly…..I regret it
Customer services are a waste of time and don’t seem interested. Basically said if you didn’t do your research then tough!
The bubbles are at outside air temp so basically COLD! Especially in the UK, they cool the water and make it very uncomfortable to sit in- Especially as they come from the bottom and can’t be avoided! You can’t have them on in lower temperatures so is basically an outdoor bath (waste of money)
You need a chemistry degree to keep it usable often having to wait 24 hours , which takes the fun away and is hard to keep up with when mobility is a factor.
Over never really been upset about a purchase until now!
Reviewed by Holly16 on 2026-01-17
The best present 💝 option I found
Rating: 5 out of 5
I bought this last month as a birthday present for my wife I was not a big fan of spa’s/hot tubs but I have to say I have loved the whole experience. The getting the chemicals right initially was a challenge but didn’t take long to master. My wife’s Helsinki lay a spa is an absolute hit with my wife and family and is the best option if you don’t want to spend thousands of pounds.
Reviewed by Javelin 116 on 2025-11-13
Happy New Tub
Rating: 5 out of 5
Great Hot Tub wife loves it
Delivered as promised easy set up
Reviewed by Wardy 123 on 2025-09-03
Get happy
Rating: 5 out of 5
I bought this a month ago and notice the changes in the hydro bubble design. It’s much quieter than my previous Helsinkis.
Reviewed by Unknown on 2025-04-16
Best 6 man inflatable hot tub on the market.
Rating: 5 out of 5
This is the second Helsinki I have purchased.
A good 6 person easily fit. Packs away in winter months but you need to dry it properly first - blow air through the system...
First kne lasted 3 years before air jet started to show plastic fatigue and then the pump unit failed - So I reluctantly replaced it, like for like - you cannot say fairer than that.
Reviewed by Nick 64 on 2025-02-01
Excellent hot tub
Rating: 5 out of 5
Fabulous looking spa and perfect in size for a relaxing evening!
Reviewed by Dazfurb on 2024-10-19
Excellent value for money.
Rating: 5 out of 5
The perfect upgrade from my Monaco Spa. A great feature with the app controls.
Reviewed by R Woods on 2024-10-08
Lovely upgrade
Rating: 4 out of 5
Easy to assemble, very well made. Plenty of room for 4 people. Will probably have room for 6 but youd be tying your legs in knots to make room.
Wifi model is a bonus, i was able to set it to heat while in Turkey. It meant it was lovely and warm for us to relax in after a day of travel.
The jets have too modes. The lower mode suits us.
Reviewed by SpammyB on 2024-09-26
Love out upgrade
Rating: 5 out of 5
We've had 2 previous hot tubs, both being the Lay z spa vegas, which we loved, but this is even better. The only issue we have is that the app for it will not work, but that doesn't take away our enjoyment of the helsinki
Addicted! 👌😊👌
Rating: 5 out of 5
Very happy with the Helsinki. I am actually officially addicted. I cannot go to bed without a dip every night. Imagine life without. The kids love it too. Fabulous overall.
Reviewed by G Fer on 2024-08-31
Fantastic hot tub!
Rating: 5 out of 5
Great hot tub, thin design means more room inside without taking up more space in the garden.
Reviewed by Sab21 on 2024-08-20
Good spa
Rating: 4 out of 5
Good spa. Stitching around top could be better. Filter has needed changing quite often. Would be nice to have accessories available such as drinks holders and pillows.
Reviewed by hengib on 2024-08-11
Amazing Tub
Rating: 5 out of 5
An absolute fantastic product that is not only so easy to install and use but to maintain as well.
Perfect first time hot tub
Rating: 5 out of 5
Great product. Perfect size for our family of four. Plenty of room
Reviewed by BenP on 2024-08-03