Warranties

Our warranty relates to any Lay-Z-Spa bought from an authorised retailer in the UK, not just directly from www.lay-z-spa.co.uk. 

Please see below the different Lay-Z-Spa parts and the relevant warranty period for each part. All warranty periods start from date of purchase.

Register your Lay-Z-Spa warranty here.

Lay-Z-Spa Standard Warranty

Lay-Z-Spa Part

Standard Warranty

Covers, liners & inflatable lids
6 months
Heater pump units
12 months

Lay-Z-Spa Free Extended Warranty

To extend your warranty for free, simply register your Lay-Z-Spa within 28 days of the original purchase date and we will increase your warranty to up to 24 months.

Lay-Z-Spa Part

Extended Warranty

Covers, liners & inflatable lids
12 months
Heater pump units
24 months

If you are having any problems registering your warranty please contact our Customer Care team to log the issue here.

Warranty Terms & Conditions

  • Our warranty period starts from the date of purchase.
  • You must provide a proof of purchase before we can register your warranty. This proof of purchase needs to contain:
    • The retailer from whom the item was purchased.
    • The full purchase date showing the dd/mm/yyyy
    • The price of the item.
    • The model of the item purchased.
  • Please keep this proof of purchase somewhere safe just in case we need it when processing a warranty claim.
  • New Lay-Z-Spa parts received under warranty will not extend the period of your warranty.
  • Our warranty provides benefits which are additional to and do not affect your statutory rights as a consumer.
  • Please be advised that our warranty is only valid when a Lay-Z-Spa has been purchased from one of our authorised UK retailers. If you have any doubts about who is an authorised retailer before purchasing, then please contact us. Please note we do not offer a manufacturer’s warranty on Lay-Z-Spas that have been sold by private sellers on eBay or other marketplaces.
  • Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. Any commercial use invalidates the warranty. This is our policy for all individuals, hot tub hire and event companies that use Lay-Z-Spas. 
  • Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. If links are found to a company that hires spas, or uses them for any commercial use, we would be unable to cover the warranty on all spas owned by the customer.
  • As Lay-Z-Spa UK, we only offer a warranty on UK produced Lay-Z-Spas with a UK plug purchased from authorised UK retailers. If you have purchased a Lay-Z-Spa from a foreign retailer then you will need to contact them directly to resolve any issues that arise.
  • We reserve the right, at our sole discretion, to decline a warranty claim after initial acceptance of the warranty registration, should subsequent information be requested and not meet our criteria.
You can access up to date troubleshooting advice, technical information and FAQs through our Support pages here.

Who Should I Contact About My Warranty?

To make a claim or for more information on your warranty, please contact our Customer Care Team here.