Terms & Conditions


Welcome to the website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by these terms and conditions, our delivery and returns policy, our privacy policy (below) and our cookie policy. If you do not agree to be bound by these terms and conditions you may not use or access this website.

We have tried to make our terms & conditions as clear as possible, however if you do have any questions about the information here please contact us before you place an order. You can email our Customer Service team at: [email protected].


1. General

1.1 This website is operated by Lay-Z-Spa UK a trading name of Wilton Bradley Limited (can be referred to as "Lay-Z-Spa UK/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below and our delivery and returns policy, privacy policy and cookie policy.

  • Please read through these terms and conditions carefully before using this website
  • Print a copy for future reference.
  • Also read the other sections mentioned above regarding our policies.

1.2 We reserve the right to change these terms and conditions, our delivery and returns policy, privacy policy and cookie policy at any time. You should check these pages regularly to take notice of any changes we may have made to the Terms of Service. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions, our delivery and returns policy, privacy policy and cookie policy on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions and other policies on the above pages.

1.3 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.4 When you use certain Lay-Z-Spa UK services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.

1.5 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).

1.6 You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.


2. The Order Process, Delivery, Payment and Returns

2.1 The online store accessed through this Site is operated by Wilton Bradley ltd, trading as “Lay-Z-Spa.”

2.2 Any purchases you make through the store are governed by Lay-Z-Spa’s terms, conditions and policies, which you can access from their website. Such terms, conditions, and policies, and any obligations or representations associated with such purchases, are solely between you and Lay-Z-Spa. We do not file details of your order for you to subsequently access directly on this website; therefore please print out these terms and conditions and the order acknowledgement, and confirmation for your own records.


3. Intellectual Property

3.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licencors You are permitted to use this material only as expressly authorised by us or our licensors.

3.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


4. Liability and Indemnity

4.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

4.2 Subject to Section 4.1 above, Lay-Z-Spa UK will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Lay-Z-Spa UK will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Lay-Z-Spa UK accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

4.3 Subject to Section 4.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

4.4 Subject to Section 4.1 above, Lay-Z-Spa UK will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

4.5 Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

4.6 Notwithstanding the above, subject to Section 4.1 Lay-Z-Spa UK aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

4.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


5. Miscellaneous Provisions

5.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

5.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item, nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

5.3 Lay-Z-Spa UK shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

5.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

5.5 You may not permit, create unauthorized framing of, or deep linking to, Lay-Z-Spa UK, or the creation of derivative works thereof from any other website under your management or control.

5.6 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Lay-Z-Spa UK.

5.7 Lay-Z-Spa UK reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

5.8 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

5.9 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:

a) Wilton Bradley Limited (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;

b) Wilton Bradley Limited shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;

c) A person who is a permitted successor or assignee under Section 9.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.

d) No consent from the persons referred to in Section 9.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

6.0 No delay or failure by Lay-Z-Spa UK to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lay-Z-Spa UK.

7.0 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Lay-Z-Spa UK relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Lay-Z-Spa UK for your use of this website.

8.0 Nothing stated in these terms & conditions or our other policy sections affects your statutory rights.

Lay-Z-Spa UK recommends that you print out a copy of these terms and conditions for future reference.

If you have any questions regarding the Lay-Z-Spa UK website, please contact us using the details supplied on this website.

Registered Address: Wilton Bradley Limited, 8 Wentworth Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TL


6. Pre-Orders

This item is currently available for pre-order only.

To place your pre-order simply add the product to basket and checkout as normal.

We will then dispatch the items as soon as the stock arrives with us.

Orders with both in stock and pre-order items on will be dispatched once all of the items are in stock and available.

Please note that the delivery date on all pre-ordered items is an estimated shipping date only, and although unlikely, may be subject to change. Due to any unforeseen events such as manufacturing delays etc. we cannot guarantee delivery dates for any pre-ordered items. Pre-orders are sold on a first come first served basis. Pre-orders are  charged when the order is placed. If due to any circumstances your order cannot be fulfilled, we will issue you with a full refund. You have the right to cancel your Pre-order, for more information regarding cancellations please email us at [email protected]


7. Account

By registering for an account with www.lay-z-spa.co.uk, you are accepting that you are happy to receive emails from our newsletter (please note: you can unsubscribe from this at any time). 


8. Hot Tubologist Competition

Lay-Z-Spa Hot Tubologist: T&Cs

Become our Hot Tubologist - Terms and Conditions

  1. The promotional materials, including information on how to enter the promotion, form part of these terms and conditions. Entry into the promotion is deemed as acceptance of these terms and conditions.
  2. This promotion is not sponsored, endorsed or administered by, or associated with Facebook or Instagram. Neither Facebook nor Instagram has responsibility for it.
  3. Entry to the competition is open only to UK residents aged 18 years or over.

Conditions of Entry - Competitions:

  1. Participants can enter on Facebook by posting a video to the official Lay-Z-Spa Facebook page explaining why they should be our Hot Tubologist. Alternatively, participants can enter on Instagram by posting a video including the @layzspaofficial handle.
  2. All videos submitted have the owner's permission to be used by Lay-Z-Spa on all social media platforms and their website.
  3. The final winner will be selected from a pool comprised of all entries from Facebook and Instagram.
  4. The selection of the winner from the pool of valid entries is entirely at the discretion of Lay-Z-Spa.
  5. Lay-Z-Spa (the "Promoter") its employees and their immediate families, participating agents and their associated agencies are ineligible to enter. The Promoter reserves the right to verify the validity of entries.
  6. Promotion commences 24th May 2018 at 10am and closes midnight on 10th June 2018 (the "Promotional Period"). Entries received after the closing date will be ineligible for entry.
  7. An initial winner will be selected by Lay-Z-Spa at 10am on 11th June. Attempts will be made to notify the winner via Facebook or Instagram, depending on the platform they used to enter the competition. If the Promoter, having used reasonable efforts, is unable to contact the winner prior to 10am on the 13th June the prize is forfeited and another winner will be selected. Another 24 hours will then be allowed to contact this subsequent winner, after which further winners will be selected until one claims their prize within their 24 hour contact period. The Promoter's decision is final and no correspondence will be entered into. The winners name will be made available on request in writing to the address set out below.
  8. The winning entrant will be required to undergo an interview over the telephone with Lay-Z-Spa or their associated agencies. If they are unable or unwilling to fulfil the role of the Hot Tubologist, the prize will be forfeited and another winner selected in line with the process of point 10. The Promoter's decision is final and no correspondence will be entered into.
  9. The winning entrant of the competition will win a cheque for £500, one Lay-Z-Spa Miami inflatable hot tub and a prize package of accessories.
  10. The winner will be expected to fulfil the role of the Hot Tubologist. This includes agreeing to test a range of Lay-Z-Spa hot tubs at their home and taking part in a one-day photoshoot. The Hot Tubologist will also be invited to take part in further media opportunities.
  11. The prizes may not be converted into cash and is non-transferable to another.
  12. The Promoter accepts no responsibility for any variation in prize value.
  13. The Promoter reserves the right to substitute the prize in whole (or any of its components), with a substitute prize of equal or greater value.
  14. The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries. The Promoter assumes no responsibility for any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials relating to this promotion.
    [Note: If data is transferred from the EU to a non-EU country, additional information will need to be provided to entrants.]
  15. Neither the Promoter nor any other person or party associated with this promotion shall be liable for any loss or damage whatsoever suffered (including but not limited to indirect or consequential loss or damage) or personal injury suffered or sustained in connection with either participation in this promotion or with any prizes offered.
  16. The competition winner is responsible for maintaining and sanitising the water of their Lay-Z-Spa. Necessary chemicals will be provided for the duration of the competition period. Winners must adhere to the safety instructions in the Lay-Z-Spa manual. The Promoter accepts no liability for any personal injury or damage to property in connection to the prizes offered.
  17. The winner is liable for the electricity and water costs required to run their Lay-Z-Spa. If required, they must seek permission of the bill payer.
  18. The Promoter collects participants’ personal information in order to conduct the promotion. If the information requested is not provided, the participant may not take part in the promotion. Acceptance of the prize is deemed consent for the Promoter to use the winner’s details and photographs for promotional and media purposes without any further reference, payment or other compensation to the participant.
  19. The promotion and these terms and conditions are governed by English law.
  20. The Promoter of this competition is Lay-Z-Spa, 8 Wentworth Road, Heathfield Industrial Estate, Newton Abbot, TQ12, 6TL


9. Warranty

All warranties and claims are handled by the dedicated Bestway Aftersales team.


Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. Any commercial use invalidates the warranty. This is our policy for all individuals, hot tub hire and event companies that use Lay-Z-Spas. Please note that there are risks associated with providing bathing water for use by the public and we strongly recommend the use of suitable water treatment and training in the use of such treatments. For full details, please email us at [email protected]


10. Financial Conduct Authority

Wilton Bradley Limited (Trading as Lay-Z-Spa) cts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ). Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18,subject to status, terms and conditions apply. 

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.