Terms & Conditions
We have tried to make our terms and conditions as clear as possible, however, if you do have any questions about the information here please contact us before you place an order. You can email our Customer Service team at: [email protected].
Please read through these terms and conditions carefully before using this website. Print a copy for future reference. Also, read the other sections mentioned above regarding our policies.
1.3 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.4 When you use certain Lay-Z-Spa UK services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.5 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
1.6 You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
2. Orders, Payment, Delivery And Returns
2.1 The online store accessed through this site is operated by Wilton Bradley ltd, trading as “Lay-Z-Spa.”
2.2(i) Any purchases you make through the store are governed by Lay-Z-Spa’s terms, conditions and policies, which you can access from this website. Such terms, conditions, and policies, and any obligations or representations associated with such purchases, are solely between you and Lay-Z-Spa. We do not file details of your order for you to subsequently access directly on this website; therefore, please print out these terms and conditions and the order acknowledgement, and confirmation for your own records.
2.2(ii) All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
2.2(iii) Pricing errors will be corrected where and when discovered. Lay-Z-Spa UK reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is cancelled, will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Lay-Z-Spa UK's Return Policy.
2.3 For items marked as Pre-Order: To place your pre-order simply add the product to basket and checkout as normal. We will then dispatch the items as soon as the stock arrives with us. Orders with both in stock and pre-order items on will be dispatched once all of the items are in stock and available. Please note that the delivery date on all pre-ordered items is an estimated shipping date only, and although unlikely, may be subject to change. Due to any unforeseen events such as manufacturing delays etc. we cannot guarantee delivery dates for any pre-ordered items. Pre-orders are sold on a first come first served basis. Pre-orders are charged when the order is placed. If due to any circumstances your order cannot be fulfilled, we will issue you with a full refund. You have the right to cancel your Pre-order, for more information regarding cancellations please email us at [email protected]
2.4 We accept these payment methods: MasterCard, Visa and PayPal (US and UK). The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
2.5 To cancel an order, please contact us as soon as possible after placing the order to let us know you wish to cancel the order. There are varying time limits in which you can cancel your order, depending on your chosen delivery method:
- Express Delivery - up to 20 minutes after placing your order
- Saturday Delivery - up to 11am Friday prior to your selected delivery date
- Standard & all other delivery methods - up to 1 hour after placing your order
As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of seven working days (not including weekends or bank holidays) after the day on which you receive the goods. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.
2.6 You can return any order, as long as the item is still in its original condition, within 30 days and we will happily refund the purchase price. Please start the returns process here. Our returns policy is as follows:
2.6(i) Unwanted Return: You can return an item as long as the item is still unused and in a resalable condition within 30 days and we will happily refund the purchase price. All returned items should be sent in their original condition and packaging. If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. We do not accept returns for unwanted items after the 30 days. If you do try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
When returning items back to us we recommend using a trackable shipping method and keeping hold of your proof of postage in case we need to look at it later on.
Product/s that were purchased and delivered with a promotional free gift must be returned with that free gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item from the purchased item, should the return be delivered without this item included.
2.6(ii) Faulty Return: If you are returning an item which is faulty, or you have received an incorrect item, please follow the returns process here. Don’t forget to select the correct returns reason and then a member of our customer service team will be able to assist you further. Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect.
None of the above affects your statutory rights.
2.7 Defective Items: A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 0345 576 0261 for assistance.
2.8 Damaged Items: If an order arrives with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
2.9 Limits of Responsibility: We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of a product.
2.10 Refunds, Credits and Balances Due: Refunds for returned items will be applied to the original payment method that was used to place the order within 5 to 10 days of the return reaching our warehouse. You will receive an email from us once your refund has been processed. Please note, refunds can take 3-5 working days to show in your account. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
2.11 Delivery: Please visit our Delivery & Returns page for more info on standard delivery and returns.
2.11 (I) International and U.S. Territory Shipping: If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
2.11(ii) Christmas Delivery & Returns Policy: Any orders placed between the 1st October and 31st December will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligible for return up until and including the 31st January of the following year. Christmas returns are subject to our standard return terms and conditions.
Order by the 14th December for delivery in time for Christmas. Orders placed between 15th December and 4th January be delivered within 14-21 days.
2.12 If you have a question or would like to make a change to your order then please visit our contact page.
3. Intellectual Property
3.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
3.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
4. Liability And Indemnity
4.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
4.2 Subject to Section 4.1 above, Lay-Z-Spa UK will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Lay‑Z‑Spa UK will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Lay-Z-Spa UK accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
4.3 Subject to Section 4.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
4.4 Subject to Section 4.1 above, Lay-Z-Spa UK will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
4.5 Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
4.6 Notwithstanding the above, subject to Section 4.1 Lay-Z-Spa UK aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
4.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
5. Miscellaneous Provisions
5.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
5.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes, please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item, nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
5.3 Lay-Z-Spa UK shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
5.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
5.5 You may not permit, create unauthorized framing of, or deep linking to, Lay-Z-Spa UK, or the creation of derivative works thereof from any other website under your management or control.
5.6 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Lay-Z-Spa UK.
5.7 Lay-Z-Spa UK reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
5.8 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
5.9 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) Wilton Bradley Limited (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions.
b) Wilton Bradley Limited shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions.
c) A person who is a permitted successor or assignee under Section 9.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
d) No consent from the persons referred to in Section 9.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
5.10 No delay or failure by Lay-Z-Spa UK to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lay-Z-Spa UK.
5.11 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Lay‑Z‑Spa UK relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Lay-Z-Spa UK for your use of this website.
5.12 Nothing stated in these terms and conditions or our other policy sections affects your statutory rights.
Lay-Z-Spa UK recommends that you print out a copy of these terms and conditions for future reference.
If you have any questions regarding the Lay-Z-Spa UK website, please contact us using the details supplied on this website.
Registered Address: Wilton Bradley Limited, 8 Wentworth Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TL
By registering for an account with www.lay-z-spa.co.uk, you are accepting that you are happy to receive emails from our newsletter (please note: you can unsubscribe from this at any time).
7. Promotions, Discount Codes and Offers
General terms for website promotions, discounts, discount/voucher codes and offers:
From time to time, we may run offers on the Lay-Z-Spa website either by using price reductions and/or promo codes to reduce the price of specific items or products.
If the offer uses a promo/voucher code, we’ll make it clear and visible in our website messaging, so please remember it’s up to you to enter the code at checkout.
Here are the general rules that apply to any of the lay-z-spa.co.uk promos, discounts or offers:
- Discount codes, whether from a third party or direct through our website, may not be used in conjunction with any other offer.
- Each promo code may have its own accompanying set of terms which we will make clear at the time issued to you.
- Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions online.
- Any refunds will take into account the discount applied as part of the offer.
- We reserve the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
- Any discount code offered by us in relation to our products is offered on the basis of goodwill and we reserve the right to amend, suspend, withdraw or refuse to apply any discount code at our discretion.
Free Gold Starter Kit Worth £99.99 With Every Lay-Z-Spa Hot Tub Purchase
- Offer is valid from 12:01 pm on 01.02.2022 until further notice or until stocks last.
- Offer only valid for deliveries in mainland UK. (*Excludes Northern Ireland)
- Offer applies to hot tub purchases only.
- Gold Starter Kit includes Spa Chemical Starter Kit, 1Kg Multi-Function Tablets and 24 x Filter Cartridge Bundle.
- Total value of individual Gold Starter Kit items is £118.96 RRP.
- Free Gold Starter Kit dispatched separately to your hot tub.
- Normal terms and conditions for using the Lay-Z-Spa UK website apply.
Free Bundle and Year-Long Discount
‑ Offer runs from Midday 24/05/22 until 23:59 21/06/22.
‑ This offer is only available with online purchases through lay‑z.spa.co.uk.
‑ Free bundle items will be automatically added to the basket and removed from the total.
‑ Bundle includes a Padded Pillow Set RRP £16.99, Underwater LED Light RRP £19.99, 3 x Tranquil Spa Dea Sea Salts RRP£44.97and the Gold Starter Kit RRP £99.99
‑ All items are subject to availability.
- Year-long discount is acquired via a discount code included in the bundle package.
- Year-long discount is 10% off any orders for a 12-month duration (Expires 20/06/23).
- 10% discount is not valid on shipping costs.
‑ Estimated delivery times may vary.
‑ Offer only valid for deliveries in mainland UK. (*Excludes Northern Ireland).
‑ Lay‑Z‑Spa reserves the right to (i) cancel this offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions, including the end date.
- To use a discount code, add your chosen product(s) from www.lay-z-spa.co.uk to your basket. When you have finished shopping click 'View Basket' or click on the basket icon in the top right-hand corner of your screen. On this page enter your unique discount code into the field 'Have a promotional code'.
- The discount will only be applied in your basket, reducing the selling price of your chosen products by the voucher amount.
- The discount code cannot be combined with another discount and only applies to items purchased from www.lay-z-spa.co.uk.
- Only one code may be used per transaction
- The offer must be applied at the point of sale, and cannot be applied retrospectively
- The offer and discount is not exchangeable for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
- Postage and packaging will be applied to each item in accordance with our standard delivery rates and policies.
‑ Normal terms and conditions for using the Lay‑Z‑Spa UK website apply.
- Lay-Z-Spa reserves the right to (i) cancel an offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend the terms and conditions, including the end dates.
All warranties and claims are handled by the dedicated Bestway Aftersales team.
Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. Any commercial use invalidates the warranty. This is our policy for all individuals, hot tub hire and event companies that use Lay-Z-Spas. Please note that there are risks associated with providing bathing water for use by the public and we strongly recommend the use of suitable water treatment and training in the use of such treatments.
For more information about warranties, please visit our warranties page.
9. Financial Conduct Authority
Wilton Bradley Limited (Trading as Lay-Z-Spa) acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ). Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged over 18, subject to status, terms and conditions apply.
Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay Later in 3 instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.