Due to high demand, we've paused all orders. Sign up for future hot tub stock information here
Some Chemicals, Accessories and Spare Parts will be available to order from 8th June 2020, subject to stock availability
Terms & Conditions
We have tried to make our terms & conditions as clear as possible, however if you do have any questions about the information here please contact us before you place an order. You can email our Customer Service team at: [email protected].
- Please read through these terms and conditions carefully before using this website
- Print a copy for future reference.
- Also read the other sections mentioned above regarding our policies.
1.3 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.4 When you use certain Lay-Z-Spa UK services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
1.5 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
1.6 You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
2. The Order Process, Delivery, Payment and Returns
2.1 The online store accessed through this Site is operated by Wilton Bradley ltd, trading as “Lay-Z-Spa.”
2.2 Any purchases you make through the store are governed by Lay-Z-Spa’s terms, conditions and policies, which you can access from their website. Such terms, conditions, and policies, and any obligations or representations associated with such purchases, are solely between you and Lay-Z-Spa. We do not file details of your order for you to subsequently access directly on this website; therefore please print out these terms and conditions and the order acknowledgement, and confirmation for your own records.
3. Intellectual Property
3.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licencors You are permitted to use this material only as expressly authorised by us or our licensors.
3.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
4. Liability and Indemnity
4.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
4.2 Subject to Section 4.1 above, Lay-Z-Spa UK will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Lay-Z-Spa UK will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Lay-Z-Spa UK accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
4.3 Subject to Section 4.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
4.4 Subject to Section 4.1 above, Lay-Z-Spa UK will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
4.5 Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
4.6 Notwithstanding the above, subject to Section 4.1 Lay-Z-Spa UK aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
4.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
5. Miscellaneous Provisions
5.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
5.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item, nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
5.3 Lay-Z-Spa UK shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
5.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
5.5 You may not permit, create unauthorized framing of, or deep linking to, Lay-Z-Spa UK, or the creation of derivative works thereof from any other website under your management or control.
5.6 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Lay-Z-Spa UK.
5.7 Lay-Z-Spa UK reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
5.8 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
5.9 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a) Wilton Bradley Limited (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
b) Wilton Bradley Limited shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
c) A person who is a permitted successor or assignee under Section 9.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
d) No consent from the persons referred to in Section 9.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
6.0 No delay or failure by Lay-Z-Spa UK to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Lay-Z-Spa UK.
7.0 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Lay-Z-Spa UK relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Lay-Z-Spa UK for your use of this website.
8.0 Nothing stated in these terms & conditions or our other policy sections affects your statutory rights.
Lay-Z-Spa UK recommends that you print out a copy of these terms and conditions for future reference.
If you have any questions regarding the Lay-Z-Spa UK website, please contact us using the details supplied on this website.
Registered Address: Wilton Bradley Limited, 8 Wentworth Road, Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6TL
This item is currently available for pre-order only.
To place your pre-order simply add the product to basket and checkout as normal.
We will then dispatch the items as soon as the stock arrives with us.
Orders with both in stock and pre-order items on will be dispatched once all of the items are in stock and available.
Please note that the delivery date on all pre-ordered items is an estimated shipping date only, and although unlikely, may be subject to change. Due to any unforeseen events such as manufacturing delays etc. we cannot guarantee delivery dates for any pre-ordered items. Pre-orders are sold on a first come first served basis. Pre-orders are charged when the order is placed. If due to any circumstances your order cannot be fulfilled, we will issue you with a full refund. You have the right to cancel your Pre-order, for more information regarding cancellations please email us at [email protected]
By registering for an account with www.lay-z-spa.co.uk, you are accepting that you are happy to receive emails from our newsletter (please note: you can unsubscribe from this at any time).
General terms for website promotions, discounts, discount/voucher codes and offers
From time to time, we may run offers on the Lay-Z-Spa website either by using price reductions and/or promo codes to reduce the price of specific items or products.
If the offer uses a promo/voucher code, we’ll make it clear and visible in our website messaging, so please remember it’s up to you to enter the code at checkout.
Here are the general rules that apply to any of the lay-z-spa.co.uk promos, discounts or offers:
- Discount codes, whether from a third party or direct through our website, may not be used in conjunction with any other offer.
- Each promo code may have its own accompanying set of terms which we will make clear at the time issued to you.
- Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions online.
- Any refunds will take into account the discount applied as part of the offer.
- We reserve the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
- Any discount code offered by us in relation to our products is offered on the basis of goodwill and we reserve the right to amend, suspend, withdraw or refuse to apply any discount code at our discretion.
Joint Facebook & Instagram Competition for NHS Staff & Key Workers to win a Lay-Z-Spa HydroJet Pro.
No purchase necessary to enter.
- To enter the competition, on either the official Lay-Z-Spa UK Facebook page or official Lay-Z-Spa UK Instagram page, simply like the relevant competition post and comment with the name of a key worker who you’d like to win a hot tub.
- For those who win, we will seek clarification and proof of keyworker status. Keyworkers will be defined as per government legislation here - https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision
- The prize is to win a Lay-Z-Spa Maldives HydroJet Pro hot tub.
- The prize is subject to stock availability at the end of the competition. In the event a product is not available, it will be exchanged for something of equal value.
- All running costs, including chemical maintenance and electricity is resonsibility of the prize winner.
- The competition will close 31st May 2020. Submissions after this date will not be accepted.
- We reserve the right to amend, extend or withdraw this competition at any time
- The winner will be notified via email on the week commencing 1st June 2020.
- If we can’t contact, or there is no acknowledgement from the winner within 7 days, a new winner will be picked in their place.
- Entrants must be over 18 years of age
- Only one entry per person
- Entries from UK residents only
All warranties and claims are handled by the dedicated Bestway Aftersales team.
Lay-Z-Spa is aimed at the domestic market and our products are not made for commercial use. Any commercial use invalidates the warranty. This is our policy for all individuals, hot tub hire and event companies that use Lay-Z-Spas. Please note that there are risks associated with providing bathing water for use by the public and we strongly recommend the use of suitable water treatment and training in the use of such treatments. For full details, please email us at [email protected].
Wilton Bradley Limited (Trading as Lay-Z-Spa) cts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ). Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18,subject to status, terms and conditions apply.
Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.