Advice & Troubleshooting


The Bestway UK Aftersales Service is a free support team who are here to help users of Bestway products. The team are fully-trained to provide you with advice on any products you would like to purchase, aswell as offer support for any problems that you might be experiencing. The Bestway opening hours are Monday to Friday 9:00am to 5.00pm and Saturdays from 10am to 4pm (Saturdays only during the summer season only from May-August).


Can I troubleshoot my problem online? (This is the quickest & easiest way to get a solution to your problem!)

If have a problem, query, or need advice about your Lay-Z-Spa please visited our troubleshooting area by clicking on the relevant section below:

I have an issue with my Lay-Z-Spa pump

I have an issue with my Lay-Z-Spa inflatable liner

I need help with my Lay-Z-Spa cover

I need help with my Lay-Z-Spa inflatable lid

We have a comprehensive FAQ's section on the Bestway Aftersales site where we provide answers to common questions about your Lay-Z-Spa.

Click here to get answers to your questions now!


I have a question about a product I want to buy, who can I speak to?

If you have a sales enquiry about any of our products or this website then please contact us using the Online Contact Form.


Can I email Bestway about my problem?

Yes, you can contact the Bestway UK Aftersales Team via email.

Please remember to include the following information in your email (not including all of the information may mean that it takes longer to resolve the issue):

1. Name
2. Address
3. Contact Number
4. Description of the problem
5. Proof of purchase - (we recommend sending us a copy of your receipt or email purchase confirmation, however if you have lost this, we will accept a screenshot of the purchase from your online bank statement)
6. Photographs of the problem (if applicable)

Email: [email protected]

Please note: We usually aim to respond to emails within 2 working days, but this may be longer in peak periods (May-August).