Returns, Refunds & Cancellations

What is your returns policy?

Unwanted Return:

Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price. 

Start the returns process here

All returned items should be sent in their original condition and packaging. If an item is returned to us damaged or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

We do not accept returns for unwanted items after the 30 days. If you do try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

When returning items back to us we recommend using a trackable shipping method and keeping hold of your proof of postage in case we need to look at it later on. 

Product/s that were purchased and delivered with a promotional free gift must be returned with that free gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item from the purchased item, should the return be delivered without this item included.

Refunds for returned items will be applied to the original payment method that was used to place the order within 5-10 days of the return reaching our warehouse. You will receive an email from us once your refund has been processed. Please note, refunds can take 3-5 working days to show in your account.

Faulty Return:

If you are returning an item which is faulty or you have received an incorrect item please follow the returns process here. Don’t forget to select the correct returns reason and then a member of our customer service team will be able to assist you further.

Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect.

None of the above affects your statutory rights.

Under the Distance Selling Regulations, consumers have the right to cancel within a time limit of 7 working days (not including weekends or bank holidays) after the day on which you receive the goods. If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.