Check out this step-by-step troubleshooting guide we recommend providing support and advice for your Lay-Z-Spa liner. This guide will help you identify the cause and any relevant solutions. Or if you still need assistance this guide will direct you to our Customer Care team who are here to support you with any issues and get you back to enjoying your Lay-Z-Spa in no time.
If your Lay-Z-Spa liner is deflating we recommend the following troubleshooting steps:
Step 1 - check if the inflation valve is too loose:
Ensure that the valve is fully inserted and fully secured into the inflation hole.
Step 2 - check if your liner is punctured:
To locate the puncture it is best to apply diluted washing up liquid from a spray bottle to the surface of the whole liner and around the inflation valve. Bubbles should appear where the puncture is located. To fix the puncture you will require a repair kit which should include a waterproof repair patch and epoxy vinyl glue.
If the above does not solve the issue please contact our Customer Care team below.
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