Unable to attach pump

Are you unable to attach the pump to your Lay-Z-Spa liner? Check out this step-by-step troubleshooting guide. This guide will help you identify any issues and the relevant solutions. If you still need assistance this guide will direct you to our Customer Care team who are here to support you with any issues and get you back to enjoying your Lay-Z-Spa in no time.

The pipes on the AirJet spas may have been folded slightly when packaged so you may find you need to manipulate the pipes inside the liner in order to line them up with the pump. On the AirJet spas the water pipes are malleable and made of PVC. The air pipes are made of hard plastic so should not effect the connections. You can try putting warm water through the pipes to help soften them.

IMPORTANT: Pour the warm water from the inside of the liner to the outside.

If this does not solve this issue please contact our Customer Care team below.