Payments, Promos & Vouchers

My payment was declined, why is there a pending payment on my bank account?

We are sorry to hear this.

Sometimes, payments that are declined (for a variety of reasons including billing address being incorrect) can be held by your bank as a ghost payment.

Please rest assured, the payment(s) will be returned to you, but we would recommend speaking with your bank to confirm the transaction status.

If you have any further questions regarding this please contact our Customer Care team below.